ACU Online Banking – FAQs
Do you have a question that you don't see answered below? Ask a member of the ACU team directly by completing the Contact Us form or calling 07930 854 730.
ACU Online Banking Registration – FAQs
Any active member of Adventist Credit Union can register for and use our Mobile App or Online Banking platform.
You will need:
- An active membership
- Your membership number
- Your full name and date of birth
- Access to the email address registered on your account
- A mobile phone or computer with internet access
If you’ve recently joined, it can take up to 15 working days to fully activate your membership.
Once everything is ready, we’ll send you your membership number. You’ll need this before you can register.
Open the Mobile App or Online Banking page and tap “Get PIN or Register Here.”
You’ll then be asked to enter your:
- Membership number
- Full name
- Date of birth
- Email address
- Password (minimum 7 characters, including letters and numbers)
- Address and phone number
- Security question and answer
Your security question adds an extra layer of protection to your account.
Choose a question and answer that only a small number of people would know about you.
Yes. To use our Mobile and Online Banking services, you must agree to the Terms & Conditions and Privacy Policy.
These explain how we keep your account safe and what you can expect from us.
You’ll receive an email confirming your registration details.
Then, within 15 business days, you’ll receive a printed PIN by post at the address on your account.
Once your PIN arrives:
- Enter your membership number and password
- Click Login
- Provide your Security Question answer or your PIN
You’ll then be able to access your account.
- Mobile App: Works on iOS 10+ and Android 7+ (most phones less than 4 years old)
- Online Banking: Works on any internet‑connected desktop, laptop, or compatible tablet
If more than 15 business days have passed, please contact our office 07930 854 730] so we can check your account details and arrange a replacement PIN.
You must have access to the email address on your account.
If it’s outdated, contact us first so we can update it before you begin registration.
On the login screen, select “Forgot Password” and follow the instructions.
You’ll need access to your registered email address.